Connection Troubleshooting
for Marveo teams

Overview

Use this when installation looks complete but the workspace does not move to verified status or sync checks are inconsistent.

When to use this

• Connector installation fails.
• Workspace does not move to verified state.
• Sync checks are inconsistent.

Steps

1. 1.Confirm the connector is installed and active.
2. 2.Confirm the workspace target is correct.
3. 3.Confirm the environment can make outbound requests.
4. 4.Confirm no plugin conflict is blocking connector actions.
5. 5.Re-run verification and capture logs.

Expected result

The root cause is identified and the connection is either verified or escalated with clear diagnostics.

If something goes wrong

• If status stays pending, the workspace may be mapped incorrectly.
• If activation errors appear, check hosting restrictions or environment compatibility.
• If sync times out, inspect outbound network policy or provider instability.